Terms of service

Last updated: October 12, 2026

Welcome to MystiManic. These Terms of Service ("Terms") apply when you visit mystimanic.com (the "Store") or buy from us. They work together with our Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms. By using the Store or placing an order, you agree to these Terms.

Your rights come first. Nothing in these Terms limits the rights you have under the consumer protection laws of the place where you live. If you are a consumer in Québec, the Consumer Protection Act (Loi sur la protection du consommateur) and the Civil Code of Québec apply in full, and the clauses marked "Not applicable in Québec" below do not apply to you.

1. Who we are

MystiManic is the business name of 9575-6854 Québec inc., a Québec company that designs and sells made-to-order streetwear. In these Terms, "MystiManic", "we" and "us" mean 9575-6854 Québec inc. Our contact details are in section 21.

2. Using the Store

  • You must be of the age of majority where you live to place an order, or have the permission of a parent or guardian.
  • Please give accurate, complete information (name, email, shipping address) so we can deliver your order and contact you.
  • If you create an account, keep your password private. You are responsible for activity on your account.
  • We currently sell and ship to Canada, the United States and Australia only.

3. Our products

  • Made to order. Every piece is printed after you order it, by our print-on-demand partners. This reduces waste and lets us offer designs we could never produce in bulk.
  • Hand-drawn art. Our designs are drawn by hand by MystiManic or by credited guest artists. We do not use generative AI for our artwork.
  • Small variations. Because each piece is printed individually, colours, print placement and sizing can vary slightly from the photos and from one piece to another. Screens also display colours differently. Please check the size guide on each product page before ordering.
  • Fabric and eco claims (organic cotton, recycled fibres, Sorona®) are described on each product page and on our Environmental Engagement page.

4. Orders and cancellations

  • Your order is confirmed when you receive our order confirmation email. That email is your written record of the purchase.
  • We may decline or cancel an order, for example if a product is unavailable, if there is an obvious pricing error, or if we suspect fraud. If we do, we will tell you and refund you in full.
  • Changed your mind? Email us as soon as possible. If production has not started, we cancel your order and refund you in full. Once your piece is printed, our Refund Policy applies.
  • Products are sold for personal use, not for resale.

5. Prices, taxes and payment

  • Prices are set in Canadian dollars (CAD). If you shop in another currency, the converted price and final total are shown at checkout.
  • Canada: Canadian sales taxes (GST/HST, and QST on orders shipped to Québec) are calculated and charged at checkout, including on shipping.
  • United States and Australia: we do not charge sales tax, GST or customs duties at checkout. Depending on your order and where you live, your local authority or the carrier may charge import taxes or duties on delivery. These are your responsibility. See our Shipping Policy.
  • We do not currently collect other provinces' or states' sales taxes (PST, RST, etc.).
  • You pay the price shown at checkout when you place your order. Later price changes do not affect a confirmed order.
  • If a product was listed at a clearly incorrect price, we will contact you before shipping. You can then choose to pay the correct price or cancel for a full refund.
  • Payments are processed securely through Shopify's checkout. You confirm that you are authorized to use the payment method you provide.
  • Discount codes and promotions follow their own conditions. Unless stated otherwise, only one discount code can be used per order.

6. Shipping and delivery

  • Production and delivery times are estimates, detailed in our Shipping Policy. Multi-item orders can arrive in separate parcels.
  • We are responsible for your order until it is delivered. Lost, damaged or wrong items are handled as described in our Refund Policy.
  • If your order has not been delivered within 30 days after the latest estimated delivery date, you may cancel it and receive a full refund.
  • Please double-check your shipping address at checkout. A parcel returned because of an incorrect address can be reshipped once you cover the new postage.

7. Returns, exchanges and warranty

Defects, damaged or wrong items, wrong-size exchanges and refunds are covered by our Refund Policy. In addition, you keep every legal warranty that applies where you live. In Québec, this includes the legal warranty of quality: your item must be fit for its purpose and last a reasonable time.

8. Digital products

When we offer digital products (such as downloadable art files), these rules apply to them:

  • After payment, you receive a download link by email. Please download your files promptly and keep a copy.
  • You receive a personal, non-commercial licence. You may use the files for yourself, but you may not resell, share, redistribute, or print them for sale.
  • Because digital files are delivered instantly, they cannot be returned once downloaded. If a file is defective, will not open, or is not as described, contact us and we will replace it or refund you.

9. Our designs and intellectual property

  • All designs, artwork, logos, text, photos and other content on the Store belong to MystiManic or to the credited artists who license their work to us. They are protected by copyright and trademark laws.
  • Buying a product gives you ownership of that product, not of the design. You may not copy, reproduce, sell or use our designs, logos or content without our written permission.
  • Shopify's name and logo are trademarks of Shopify. Other brand names belong to their owners.

10. Reviews and content you share

  • When you post a review, photo, comment or suggestion, you allow us to display, share and use it on the Store and on our social media to present our products, with your name as you entered it. You keep ownership of your content.
  • Your content must be honest and based on your own experience. It must not be illegal, abusive, hateful or misleading, or contain someone else's personal information or copyrighted material. If you received anything in exchange for your review, you must say so in the review.
  • We publish every genuine review, positive or negative. We only remove content that is spam, abusive or offensive, unrelated to the product, or that contains personal information.

11. Creator and artist program

Participation in our creator and artist program, The Abyssal Circle, is governed by the program terms you accept when you apply. Those terms apply in addition to these Terms.

12. Prohibited uses

You agree not to use the Store to break the law, infringe anyone's rights, harass anyone, send spam, impersonate someone, upload viruses or malicious code, scrape or copy the Store, or interfere with its security or operation. We may suspend or close an account that breaks these rules.

13. Third-party services and links

The Store runs on Shopify and uses trusted providers for payment, delivery and reviews. It may also link to other websites, such as our partners 1% for the Planet and RAVEN Trust. We are not responsible for the content or practices of third-party websites; please read their own terms and privacy policies.

14. Privacy

How we collect, use and protect your personal information is explained in our Privacy Policy.

15. Information on the Store

We work hard to keep product descriptions, prices and availability accurate. If we find an error, we correct it, and if it affects your order, we contact you before shipping (see section 5).

16. Limitation of liability (Not applicable in Québec)

Not applicable in Québec: this section does not apply to consumers in Québec. To the extent permitted by the law where you live, MystiManic is not liable for indirect or consequential losses (such as loss of profits or data) arising from your use of the Store. Our total liability for any order is limited to the amount you paid for it. Nothing in this section limits liability that cannot be limited by law, including liability for defective products, for our own fault, or under any legal warranty.

17. Indemnification (Not applicable in Québec)

Not applicable in Québec: this section does not apply to consumers in Québec. Where the law allows it, you agree to compensate MystiManic for reasonable losses caused by your breach of these Terms or by your violation of the law or of someone else's rights.

18. Governing law and disputes

  • These Terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there.
  • If you are a consumer, you also keep the protection of the mandatory consumer laws of the place where you live, and you may bring a claim before the courts of your place of residence.
  • Before going further, please contact us: most problems can be solved with an email.

19. Changes to these Terms

We may update these Terms to reflect changes in our business or the law. The version posted when you place an order is the one that applies to that order. The date at the top shows the latest update.

20. General

  • If a court finds part of these Terms invalid, the rest remains in effect.
  • If we do not enforce a right right away, we do not give it up.
  • These Terms, together with the policies linked above, are the whole agreement between you and us about your use of the Store and your purchases.

21. Contact us

  • Business name: MystiManic
  • Legal name: 9575-6854 Québec inc.
  • Email: info@mystimanic.com
  • Mailing address: PO Box 1062, Sept-Îles, QC G4R 4S3, Canada
  • Québec enterprise number (NEQ): 1182544891