Shipping policy

Last updated: October 12, 2026

Every MystiManic piece is made to order: it is printed after you place your order, then shipped to you. Here is what to expect.

1. Where we ship

We currently ship to Canada, the United States and Australia.

2. Production and delivery times

Production: please allow 5 to 10 business days for your order to be printed and prepared.
Delivery: once shipped, most orders arrive within 5 to 15 business days in North America. Delivery to Australia can take longer.
These times are estimates and cannot be guaranteed. Your final estimate is shown at checkout.
Our print partners are in different locations, so an order with several items can arrive in separate parcels.
If your order has not been delivered within 30 days after the latest estimated delivery date, you may cancel it and receive a full refund (see our Terms of Service).

3. Tracking

You receive a tracking number by email as soon as your order ships. Depending on the carrier and destination, tracking can take 1 to 3 days to show updates. If nothing has changed after 3 days, contact us.

4. Shipping rates

Rates are based on your order amount, in Canadian dollars (CAD), and are the same for Canada, the United States and Australia:

Order amount (CAD)	Shipping
Up to $99.99	$11
$100 to $149.99	$16
$150 and over	FREE

If you shop in another currency, the converted amounts are shown at checkout. Your exact shipping cost is always confirmed at checkout before you pay.

5. Taxes and duties

Canada: Canadian sales taxes (GST/HST, and QST on orders shipped to Québec) are charged at checkout, including on shipping.
United States and Australia: no sales tax, GST or customs duties are charged at checkout. Depending on your order and where you live, your local authority or the carrier may charge import taxes or duties on delivery. These are your responsibility.
We do not currently collect other provinces' or states' sales taxes (PST, RST, etc.).

6. Address errors

Please double-check your shipping address at checkout. If you spot a mistake, email us right away: if production has not started, we can usually fix it for free. A parcel returned to us because of an incomplete or incorrect address can be reshipped once you cover the new postage.

7. Lost, late or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, check with your neighbours and your local post office first. If it still does not turn up, contact us within 7 days and we will open a claim with the carrier and make it right. Damaged or wrong items are covered by our Refund Policy.