Return and refund policy

 

1. Why We're Different (Made to Order)

Every MystiManic piece is printed and prepared only after you order it. Nothing sits in a warehouse. That means less waste and designs we could never justify producing in bulk — and it means our returns work a little differently than a big retailer's. Here's exactly where we stand, in plain language.

2. Inspect Your Order the Day It Arrives

Please open and check your order as soon as it arrives. If anything is wrong, tell us within 7 days and we'll fix it as fast as possible. You still have 30 days of defect coverage — but reporting in the first week gets you a resolution in days rather than weeks.

3. Our 30-Day Guarantee — What We Cover

If your item has a defect, we make it right within 30 days of delivery. What is covered: print that cracks, peels, or fades abnormally; misprints or the wrong design; a different item or size than what you ordered; seam separation, holes, or failed stitching, and damage that happened in production or during shipping.

4. What We Can't Cover

Normal wear over time. Shrinkage, fading, or damage from washing against our care instructions — bleach, high heat, or machine drying. Alterations you've made. Accidents and misuse. Change of mind or ordering the wrong size (see below — we can still help).

5. Defective, Damaged, or Wrong Item — We Replace It Free

Send us photos (with explanations) and we'll ship a replacement free. In most cases we won't ask you to send it back — on a made-to-order piece, some return shipping fees cost more than the item. If you'd rather have your money back than a replacement, just say so and we'll refund you in full. To ensure a replacement approval, be sure to read the full return and warranty policy.

6. How to Make a Claim

Email us at info@mystimanic.com with: (1) your order number, (2) explanations on what's wrong, (3) two or three clear photos of the problem. We reply within 3 business days. Please wait for our confirmation before sending anything back — unapproved returns won't be processed.

7. Wrong Size — Paid Exchange

Ordered the wrong size? Email us within 7 days of delivery. Once we approve your request and issue your return number, you'll have 14 days to post the item back. Email us at info@mystimanic.com with: (1) your order number and (2) the item(s) you want to exchange. After our approval by email and your return number issued, return the item undamaged, unworn (with hang tags) and unwashed to this address: — return shipping fees are yours, and cost around $15–20 CAD. We cover the reprint and ship the new size to you free.

8. Lost or Never Delivered

If tracking says delivered but you don't have it, check with your neighbours and your local post office first — parcels are often held or mis-delivered. If it still doesn't appear, contact us within 7 days and we'll open a carrier claim and make it right.

9. Wrong Address

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you cover the new postage. Email us as soon as you spot a mistake — if we catch it before production starts, we can usually fix it for free.

10. Final Sale Items

For hygiene reasons, some items can't be returned or exchanged once shipped — this includes socks, underwear, and face coverings. Defect coverage still applies to these items.

11. When You'll Get Your Money

Approved refunds go back to your original payment method within 15 business days. Your bank may take a few more days to display it. If more than 21 business days have passed since we approved your refund, email us and we'll find out what is going on.

12. Your Legal Rights

Nothing here limits your rights under consumer protection law. If you're in Québec, the Consumer Protection Act (Loi sur la protection du consommateur) gives you a legal warranty of quality — your item must work for its intended purpose and last a reasonable time — and that applies no matter what this page says. Customers elsewhere in Canada, the US, and Australia have similar protections under their own laws.

13. European Union — 14 Days

If we ship to the EU, you may cancel within 14 days of delivery for any reason. The item must be unworn, unwashed, with tags, in original packaging, with proof of purchase. Return shipping is yours unless the item was faulty.

14. Talk to Us

Email info@mystimanic.com. We're a small team, we read every message, and we'd rather solve a problem than win an argument.